8-Hour Backend Q&A Service Hosting

1. Service hours

Covering the core consultation peak hours of the Pinduoduo platform (9:00-17:00), precisely matching the shopping consultation needs of users on working days, and undertaking basic service scenarios without any gaps.

2. Response timeliness

Buyer consultation messages are stably responded to within 10 minutes to ensure timely handling of basic inquiries, reduce the loss rate of potential customers, and meet the platform's response rate assessment requirements.

3. Service Scope

Pre-sale consultation: Answer questions about product specifications, materials, usage methods, and platform activity rules such as group buying, coupons, and the hundred-billion subsidy.

During-sale follow-up: Provide feedback on the shipping progress and logistics trajectory of orders, and assist in handling basic order requirements such as address changes.

Basic after-sales service: Answer questions regarding return and exchange rules, refund progress inquiries, etc., and initially undertake after-sales consultation.

4. Basic management guarantee

Equipped with a standardized script library to ensure professional and compliant responses; Daily synchronized consultation high-frequency question list, assist in optimizing product detail pages and customer service scripts, and reduce repetitive inquiries.