8-Hour Backend Q&A Service Hosting

8-hour back-end Q&A service hosting

1. Service hours

Match the core consultation peak hours of the Taobao platform (such as 9:00-17:00 on a daily basis), covering the core service scenarios from pre-sale to basic after-sale of the store.

2. Response timeliness

Buyer consultation messages are responded to within 10 minutes to ensure the timely handling of basic inquiries and prevent the loss of potential customers.

3. Service Scope

Answer questions about basic product information (specifications, materials, usage methods, etc.), order placement processes, and the use of coupons;

Follow up on the shipping progress of orders, logistics inquiries and other in-sale issues;

We initially handle basic after-sales issues such as consultation on return and exchange rules.

4. Data feedback

Daily synchronized consultation high-frequency question list, assist in optimizing product detail pages and store scripts, and reduce repetitive inquiries.