18-Hour Backend Q&A Service Hosting

1. Service hours: Covers over 80% of the active hours in the target market throughout the day (supports cross-time zone multi-time slot connection, compatible with multiple sites such as Shopee Southeast Asia/Taiwan)

2. Response timeliness: Consultation messages are replied to within seconds within 3 minutes (supporting precise responses in multiple languages such as Chinese-English, Chinese-Thai, etc.)

3. Service Scope

Full-process in-depth service (product consultation → order placement and payment reminder → logistics tracking → after-sales negotiation)

Specialized follow-up on complex issues (such as pre-mediation of disputes and customized demand matching)

4. Management Mechanism

Customer service representatives are on duty at different times to ensure no service gaps

Real-time synchronous consultation data reports (including user profiles, high-frequency questions, etc.)

5. Value-added support: Regularly output user feedback analysis to assist in optimizing store operation strategies