8-Hour Backend Q&A Service Hosting

1. Service hours: Fixed 8 hours per day (can be matched with peak hours in Shopee's target market as needed)

2. Response time: Reply within 10 minutes after user inquiry (including text, emojis, and quick phrases)

3. Content coverage: Product information Q&A, order progress follow-up, and initial handling of after-sales issues

4. Data Feedback: Daily synchronized consultation of high-frequency question lists to assist in optimizing products/scripts